How do you spend your training dollars? If you're like most companies you invest in product training or the technical element of your busses rather than the human element. What is the Human Element? It's the leadership, communication and interpersonal skills required for the successful performance and completion of the technical element. Since Emotional Intelligence - EQ - is responsible for 90% of a person's career and business success - why aren't more companies investing in developing these essential skills?
Did you know?
The #1 reason clients stop doing business with a current service provider? Employee Conduct
The #1 reason employees leave their current place of employment? Lack of Recognition
At L'Oreal, sales agents hired based on EQ - emotional intelligence - sold significantly more ($91,000 more per sales agent) and had a 63% lower turnover rate than those not hired specifically on EQ, a Human Element skill.
Studies conducted by The Gallup Organization revealed that satisfied customers defect on price - loyal clients do not. The differentiator is in the creation of emotional connections between company and client. Without this human element there is no real value - thus no loyalty.
There is nothing "Soft" about Human Element skills! Loss of annual revenue due to poor human element skills are measurable and quantifiable. Workforces lacking these skill sets will not maintain sustainable growth and market share for their company. EQ directly impacts your bottom line!
